This Return Policy applies to all pre ordered products from N1 Goalkeeper Gloves (Aus) (ABN 69 261 542 752).
By placing a pre order you agree to the following terms.

1. Before payment
You may cancel your pre order at any time before payment at no cost.
Simply reply to your confirmation email or contact us at info@n1gloves.com.au.

2. After payment
Once your pre ordered item arrives in Melbourne and you complete payment, your order is covered by our standard return rights under the Australian Consumer Law.
You may return the product if:

• It is faulty
• It is not as described
• It arrives damaged
• It does not match the product information you received

In these cases you are entitled to a repair, replacement or refund depending on the situation.

3. Change of mind returns
Because pre orders are brought in specifically based on customer requests, we do not offer change of mind refunds after payment is made.
If you would like to swap size or model, we will do our best to help, but exchanges depend on remaining stock at the time.

4. Incorrect size
If the size you purchased does not fit, you may request an exchange within 7 days of receiving the order.
Exchanges depend on stock availability and the gloves must be returned unused, unmarked, and in original packaging.
Return postage for size exchanges is the responsibility of the customer unless the size error was caused by us.

5. Faulty or damaged items
If your gloves arrive damaged or faulty, contact us at info@n1gloves.com.au with photos and your order number.
We will organise a replacement or refund at no cost to you.

6. How to request a return
To request a return, email us at:
info@n1gloves.com.au
Include:

• Your full name
• Order number
• Photos (if the item is faulty or damaged)
• A short description of the issue

We will reply with the next steps and return instructions.

7. Return conditions
Returned items must be:

• Unused
• Unworn
• Clean
• In original packaging with all tags included

Products that show signs of wear from training or matches cannot be returned unless they are faulty.

8. Refund timings
Approved refunds are processed within 5 to 7 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method only.

9. Shipping costs

• If the return is due to a fault or an error on our side, we cover all shipping costs.
• If the return is for exchange or incorrect size selection, the customer covers the return postage.

10. Consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law.
You are always entitled to a remedy for faulty goods.

11. Contact us
If you have questions about returns or exchanges, contact us at:
Email: info@n1gloves.com.au
Address: 2 Price Street, Oakleigh South, VIC 3167 Australia