1. Who we are
N1 Goalkeeper Gloves (Aus) (ABN 69 261 542 752) (“we”, “us”, “our”) operates the website https://www.n1gloves.com.au and the associated Instagram, Facebook, TikTok, and YouTube pages. Our email contact is info@n1gloves.com.au.

2. What this Policy covers
This Privacy Policy outlines our commitment to protecting the personal information we collect from you when you visit our website, interact with our social-media pages (Instagram/Facebook) or purchase products from us. We are required to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling personal information. 

3. What personal information we collect
We may collect personal information such as:

• Your name, email address, postal address, phone number.
• Payment details (when you make a purchase).
• Order history, product preferences and purchase behaviour.
• Social-media handles and identifiers if you engage with us via Instagram or Facebook.
• Device, browser, IP-address and website usage data (via cookies/analytics) when you visit our website

4. How we collect your information
We collect information:

• Directly from you when you place an order, sign up for our newsletter, or contact us.
• Automatically via website tools, cookies, tracking technologies when you browse our site.
• From social-media platforms when you interact with us (e.g., comments, messages) via our Facebook/Instagram pages.

5. Why we collect your information
We collect personal information so that we can:

• Process and fulfil your orders and provide customer service.
• Contact you about your order, shipping status, returns and warranty.
• Provide you with marketing communications (if you consent).
• Improve our website, product range and customer experience.
• Comply with legal obligations (taxation, invoicing, warranty management).

6. Use and disclosure of your information
We will only use or disclose your personal information:

• To our service providers (e-commerce platform, payment gateway, shipping/fulfilment partner) to fulfil orders and communications.
• To marketing platforms (if you have opted in) to send newsletters or promotional offers.
• If required by law (e.g., court order, regulatory requirement).
• We will not sell your personal information to third parties for their direct marketing without your consent.

7. Cross-border transfers
Your information may be stored or processed by third-party providers located overseas (for example analytics or cloud-hosting services). When transferring overseas, we will take reasonable steps to ensure comparable level of privacy protection.

8. Security and data retention
We take reasonable steps to protect your personal information from misuse, interference, loss or unauthorised access.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy (for example tax/invoice records for at least 5 years) or as required by law.

9. Cookies and tracking technologies
We use cookies and tracking tools to gather information about how you use our website (e.g., pages visited, time spent, products viewed). You can disable cookies via your browser settings, though it may affect functionality of the site.

10. Access, correction and opting out
You have the right to access the personal information we hold about you and request corrections if it is inaccurate.
If you no longer wish to receive marketing communications from us, you may unsubscribe easily via the link in any email, or contact us at info@n1gloves.com.au.

11. Complaints
If you believe we have breached your privacy rights, please contact us at info@n1gloves.com.au with details of your complaint. We will respond within a reasonable time.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and social media pages. The “Last updated” date at the top will indicate the latest version.

13. Contact us
For any questions or concerns about this Privacy Policy, you can reach us at:
Email: info@n1gloves.com.au
Address: 2 Price Street, Oakleigh South, VIC, 3167, Australia